Duck & Shark help site

Calendar notifications & policies

Turn on booking confirmations, reminders, cancellation and follow-up messages for each calendar, choose who gets them, and write texts that arrive in one segment instead of three.

Welcome to The Pondo: Your All-in-One Business Command Center

The "Grand Tour" of the dashboard, sidebar, and how the system replaces your old apps

How to Run Your Entire Business from Your Pocket

While the desktop is for building, the Lead Connector App is for action. It mirrors your sidebar into simple icons at the bottom of your phone so you can run your business from anywhere.

The Heart of the Pondo — Your Communication Hub

How to manage SMS, Email, and Social DMs in one stream.

People & Smart Lists: Managing Your Connections with Care

How to organize your database, use Tags, and create automated Smart Lists.

Mass Communication — Reaching Your Audience at Scale

How to send announcements to hundreds of people safely using Drip Mode.